Mon - Fri: 8am - 5 pm   |  P: 1-844-ETWORKS

A logo for workforce solutions east texas

    Virtual Assistant “Larry the Chat Bot” brings Automated Solution to TWC Claims Backlog

    Texas Workforce Commission • April 6, 2020
    The Texas Workforce Commission (TWC) has launched a new automated virtual assistant to help answer Texans' questions on the unemployment insurance (UI) process. The artificial intelligence-enabled chat bot can instantly answer many of the most common questions about the UI process. The program is expected to greatly relieve the pressure on the TWC UI website and call centers, which have seen activity spike to unprecedented levels in the wake of the COVID-19 crisis.

    “Our top priority is to eliminate the backlog, get Texans registered and on the path to getting the benefits they need,” said Ed Serna, TWC executive director. “We know people are hurting, and many are facing an uncertain future. A lot of Texans are applying for benefits for the very first time. That can be hard, and even though we’ve greatly streamlined the process, the sheer weight of the demand right now is unprecedented.”

    TWC’s tele-centers’ record call volume in previous crises was around 60,000 calls a day. Calls during the COVID-19 crisis rose to the millions within a week. TWC has hired new workers to augment the traditional workforce, reallocated staff from other TWC departments and added hundreds of new phone lines.

    “Larry the Chat Bot” is an automated program that allows individuals to enter information relevant to their claims in a chat with a virtual assistant. “Larry” was programmed to initially understand the most common questions that people using the UI website have. This small subset of questions consumes a large portion of the call center workload. With its artificial intelligence matrix, “Larry” will “learn” more questions and more ways to help Texans over time, resulting in a much more efficient UI application process.

    “This new technology is a huge step to speed up the claims application process and get Texans the help they need faster,” said Ed Serna, TWC executive director. “Automation not only makes the process work much faster, it empowers our tele-center staff as well. By taking the strain off our tele-center workers, it allows our highly trained staff to focus their effort on the more complex problems that require a human touch.”

    TWC developed and launched “Larry” within a very short time period, working with a consortium of private partners. “Larry” is named for former TWC Executive Director Larry Temple, who passed away in 2019.


    https://www.twc.texas.gov/news/twc-launches-new-chat-bot-unemployment-insurance-claims
    By Workforce Solutions East Texas March 31, 2025
    The Texas labor market continued to achieve record highs for both jobs and the civilian labor force in February. The state added 20,100 positions over the month to reach a total of 14,254,200 nonfarm jobs. Texas added 182,300 jobs from February 2024 to February 2025, bringing the annual nonfarm growth rate to 1.3 percent and outpacing the national growth rate by 0.1 percentage points. February marks 56 of 58 months of growth for Texas’ civilian labor force, which achieved another new record high of 15,770,300 after adding 19,500 people over the month. Over the year, Texas’ civilian labor force has added 334,800 people. The seasonally adjusted unemployment rate in Texas registered at 4.1 percent. “With more than 20,000 jobs added the past month, Texas continues to see solid economic growth including the labor force,” said TWC Chairman Bryan Daniel. “TWC supports this growth with strategic training programs designed to address the needs of employers and connect workers to successful career pathways.” The Trade, Transportation, and Utilities industry had the largest over-the-month increase in February after adding 7,400 jobs. In addition, Leisure and Hospitality added 6,000 jobs over the month and Construction added 5,200. The Financial Activities industry grew by 2.6 percent over the year in Texas and outperformed the industry’s growth rate nationally by 1.7 percentage points. “Continued labor market growth through February is fueling economic expansion across Texas, creating more opportunities for Texans to find meaningful employment and improve their quality of life,” said TWC Commissioner Representing Labor Alberto Treviño III. “To ensure all segments of the Texas workforce can benefit from this growth, TWC remains committed to investing in essential resources like career training, vocational rehabilitation, child care, and adult education, empowering individuals to capitalize on these new opportunities and contribute to our state's continued prosperity.” The Midland Metropolitan Statistical Area (MSA) had the lowest unemployment rate among Texas MSAs with a not seasonally adjusted rate of 3.2 percent in February, followed by the Amarillo MSA at 3.3 percent and the San Angelo MSA at 3.4 percent. “Texas led all states with more than 182,000 jobs added over the year because Texas employers continue to generate new opportunities,” said TWC Commissioner Representing Employers Joe Esparza. “More Texans are working than at any point in the state’s history, and TWC can support employers by providing resources and an upskilled workforce to power their momentum.” Employment estimates released by TWC are produced in cooperation with the U.S. Department of Labor’s Bureau of Labor Statistics. *All estimates are subject to revision. To access this and more employment data, visit TexasLMI.com. The Texas Labor Market Information Data for March is scheduled to be released on Friday, April 18, 2025, at 9:00 a.m. (CT).
    By Lindsay Vanderbilt March 17, 2025
    The Texas labor market achieved new record highs for both jobs and the civilian labor force in January. The state added 27,900 positions over the month, reaching a total of 14,236,400 nonfarm jobs. Texas added 187,700 jobs from January 2024 to January 2025, bringing the annual nonfarm growth rate to 1.3 percent. January marks 55 of 57 months of growth for Texas’ civilian labor force, which achieved another new record high of 15,750,800 after adding 23,100 people over the month. Over the year, Texas’ civilian labor force has added 351,200 people. The seasonally adjusted unemployment rate in Texas registered at 4.1 percent. “With more than 187,000 jobs added over the year, Texas’ continued growth shows the strength of the Texas economy,” said TWC Chairman Bryan Daniel. “Our commitment to a skilled workforce is essential to the state’s continued economic success.” The Private Education and Health Services industry had the largest over-the-month increase in January after adding 9,700 jobs. In addition, Professional and Business Services added 3,700 jobs over the month and Mining and Logging added 2,300. “New opportunities are emerging every day in Texas, and we must be prepared to seize them as a pathway to long-term growth,” said TWC Commissioner Representing Labor, Alberto Treviño III. “TWC recognizes that the needs of job seekers are diverse, and we offer a variety of programs to help Texans achieve their career goals.” The Midland Metropolitan Statistical Area (MSA) had the lowest unemployment rate among Texas MSAs with a not seasonally adjusted rate of 3.0 percent in January, followed by the Amarillo MSA at 3.1 percent and the San Angelo MSA at 3.3 percent. “Texas continues to attract new and expanding businesses across a wide range of industries,” said TWC Commissioner Representing Employers Joe Esparza. “We encourage employers to explore TWC programs like the Skills Development Fund, so they can develop their workforce to compete in a global market.” Employment estimates released by TWC are produced in cooperation with the U.S. Department of Labor’s Bureau of Labor Statistics. * All estimates are subject to revision. To access this and more employment data, visit TexasLMI.com . The Texas Labor Market Information Data for February is scheduled to be released on Friday, March 28, 2025, at 9:00 a.m. (CT).
    By Workforce Solutions East Texas February 24, 2025
    Workforce Solutions East Texas is seeking the public's input on its 5-year development plan to support regional economic growth and self-sufficiency by providing a first-class workforce for businesses and supporting the growth of local industries. The development plan outlines goals for preparing an educated and skilled workforce and education services for youth and impaired individuals seeking employment. The Board will accept public comments for a 21-day period beginning February 24, 2025. Mission The mission of the Workforce Solutions East Texas Board is to improve the quality of life through economic development by providing a first-class workforce for present and future businesses. Vision Workforce Solutions East Texas has active economic development with a premier workforce attracting and supporting growth of businesses and industry. For public comments, please click here to contact Gary Allen.
    Show More
    Share by: