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    Virtual Assistant “Larry the Chat Bot” brings Automated Solution to TWC Claims Backlog

    Texas Workforce Commission • April 6, 2020
    The Texas Workforce Commission (TWC) has launched a new automated virtual assistant to help answer Texans' questions on the unemployment insurance (UI) process. The artificial intelligence-enabled chat bot can instantly answer many of the most common questions about the UI process. The program is expected to greatly relieve the pressure on the TWC UI website and call centers, which have seen activity spike to unprecedented levels in the wake of the COVID-19 crisis.

    “Our top priority is to eliminate the backlog, get Texans registered and on the path to getting the benefits they need,” said Ed Serna, TWC executive director. “We know people are hurting, and many are facing an uncertain future. A lot of Texans are applying for benefits for the very first time. That can be hard, and even though we’ve greatly streamlined the process, the sheer weight of the demand right now is unprecedented.”

    TWC’s tele-centers’ record call volume in previous crises was around 60,000 calls a day. Calls during the COVID-19 crisis rose to the millions within a week. TWC has hired new workers to augment the traditional workforce, reallocated staff from other TWC departments and added hundreds of new phone lines.

    “Larry the Chat Bot” is an automated program that allows individuals to enter information relevant to their claims in a chat with a virtual assistant. “Larry” was programmed to initially understand the most common questions that people using the UI website have. This small subset of questions consumes a large portion of the call center workload. With its artificial intelligence matrix, “Larry” will “learn” more questions and more ways to help Texans over time, resulting in a much more efficient UI application process.

    “This new technology is a huge step to speed up the claims application process and get Texans the help they need faster,” said Ed Serna, TWC executive director. “Automation not only makes the process work much faster, it empowers our tele-center staff as well. By taking the strain off our tele-center workers, it allows our highly trained staff to focus their effort on the more complex problems that require a human touch.”

    TWC developed and launched “Larry” within a very short time period, working with a consortium of private partners. “Larry” is named for former TWC Executive Director Larry Temple, who passed away in 2019.


    https://www.twc.texas.gov/news/twc-launches-new-chat-bot-unemployment-insurance-claims
    By Workforce Solutions East Texas February 24, 2025
    Workforce Solutions East Texas is seeking the public's input on its 5-year development plan to support regional economic growth and self-sufficiency by providing a first-class workforce for businesses and supporting the growth of local industries. The development plan outlines goals for preparing an educated and skilled workforce and education services for youth and impaired individuals seeking employment. The Board will accept public comments for a 21-day period beginning February 24, 2025. Mission The mission of the Workforce Solutions East Texas Board is to improve the quality of life through economic development by providing a first-class workforce for present and future businesses. Vision Workforce Solutions East Texas has active economic development with a premier workforce attracting and supporting growth of businesses and industry. For public comments, please click here to contact Gary Allen.
    A woman is standing next to a woman sitting at a desk in a classroom.
    By Workforce Solutions East Texas February 11, 2025
    Workforce Solutions East Texas is bringing back its highly anticipated Windows of Opportunity Job Fair on February 13, 2025. This event will take place simultaneously across all five Workforce Solutions East Texas offices, providing job seekers with direct access to hiring agents from a wide range of industries. The job fair serves as a crucial bridge between local talent and top employers, facilitating face-to-face interactions that allow candidates to explore career opportunities, network with industry professionals, and even secure interviews on the spot. Whether you're looking for a new job, considering a career change, or just starting your job search, the event offers a great opportunity to tap into the vibrant job market of East Texas. The Windows of Opportunity Job Fair will feature a diverse range of employers eager to connect with job seekers in industries such as healthcare, manufacturing, retail, logistics, and more. Below is a list of participating employers by location: 9:00 AM - 12:00 PM Longview Workforce Center 1905 W. Loop 281, Suite 40 , Longview, TX 75604  Express Spherion Staffing Elwood Staffing West Fraser Crossroads Family Care Trinity Rail Thomas Oilfield Services Texas Department of Public Safety Oceans Behavioral Hospital of Longview Community Healthcore 1st Choice Personnel TDCJ Always Best Care Senior Services Cato City of Longview Athens Workforce Center 205 N. Murchison, Suite 101, Athens, TX 75751 Get A Handyman Volt Dr. Power Washer VRS New Health Concept Inc. Henderson Co. Help Center Park Highlands Nursing and Rehabilitation Van Zandt County Sheriff’s Office TDCJ Met-Motivation, Education and Training Consolidate Tank U.S. Army Providence Equipment Tyler Workforce Center 4100 Troup Hwy, Tyler, TX 75703 Baker Ripley Christus Health TDCJ TVC Tyler Pipe Jarvis Christian University Tyler ISD Concentrix New Health Concept Inc. Hood Packaging Elwood Staffing Spherion Staffing Hall Buick and GMC Tarrant Co. Sheriff’s Office At Home Healthcare Express Employment Professionals Community Healthcore Austin Bank Cricket Wireless PI Tape Texas Brookshire’s Grocery Baylor PD Amer Technology 1:00 PM - 4:00 PM Palestine Workforce Center 500 E. Murchison St., Palestine, TX 75801 AOF Industries TDCJ Intouch Financial Group Verdant Technologies Pentecom U.S. Army Marshall Workforce Center 4300 E. End Blvd. S., Marshall, TX 75671 Blackburn Syrup TDCJ Boys and Girls Clubs Christus (Multiple Positions) DATCS LLC Mark your calendars for February 13, 2025, and take advantage of this valuable opportunity to advance your career at the Windows of Opportunity Job Fair.
    A doctor is holding a stethoscope in front of a laptop computer.
    By Texas Workforce Commission January 24, 2025
    The Texas labor market achieved a new record-high level for jobs and the civilian labor force in December. The state added 37,500 positions over the month, reaching a total of 14,318,700 nonfarm jobs. Texas added 284,200 jobs from December 2023 to December 2024, bringing the annual nonfarm growth rate to 2.0 percent, which outpaced the U.S. growth rate by 0.6 percentage points. December marks the twelfth consecutive month of growth for Texas’ civilian labor force, which achieved another new record high of 15,575,900 after adding 39,900 people over the month. Over the year, Texas’ civilian labor force has added 445,300 people. The seasonally adjusted unemployment rate in Texas registered at 4.2 percent. In our region, Longview comes in at 4.2 percent, and Tyler at 3.4 percent. “This new record-high level for jobs and the civilian labor force shows the strength of Texas’ economy,” said TWC Chairman Bryan Daniel. “TWC will continue its efforts for continued economic growth by connecting job seekers with employers and providing job training for Texans.” The Professional and Business Services industry had the largest over-the-month increase in December after adding 17,800 jobs. In addition, Trade, Transportation, and Utilities added 10,400 jobs over the month and Leisure and Hospitality added 3,700. In Texas, Financial Activities grew by 3.6 percent over the year and outperformed the industry’s growth rate nationally by 3.0 percentage points. “The Texas economy is thriving in diverse sectors," said TWC Commissioner Representing Labor, Alberto Treviño III. "I encourage job seekers to leverage TWC resources to find rewarding career opportunities that best match their skills.” The Midland Metropolitan Statistical Area (MSA) had the lowest unemployment rate among Texas MSAs with a not seasonally adjusted rate of 2.4 percent in December, followed by the Amarillo MSA at 2.6 percent and the College Station-Bryan MSA at 2.7 percent. “Texas employers are creating jobs at a rate that outpaces the nation,” said TWC Commissioner Representing Employers Joe Esparza. “TWC offers a wide range of programs to meet the workforce needs of today and prepare Texans for projected job growth in the years ahead.” Employment estimates released by TWC are produced in cooperation with the U.S. Department of Labor’s Bureau of Labor Statistics. *All estimates are subject to revision. To access this and more employment data, visit TexasLMI.com. The Texas Labor Market Information Data for January is scheduled to be released on Friday, March 14, 2025, at 9:00 a.m. (CT).
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